Privacy Policy

At Maid Hero, we value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website (www.themaidhero.com) or enter our contests.

Information We Collect We collect information that helps us provide a "Heroic" cleaning experience, including:

Personal Identifiers: Name, email address, phone number, and physical home address.

Home Details: Number of bedrooms/bathrooms, presence of pets, and specific cleaning instructions.

Payment Information: Processed securely via third-party encryption (we do not store your full credit card details on our servers).

Marketing Data: Your preferences for receiving emails or SMS updates (collected via trade show entries or website sign-ups).

How We Use Your Information We use your data strictly for business operations, including:

Scheduling and confirming your cleaning appointments.

Processing payments and sending invoices.

Connecting our Independent Cleaning Contractors with the necessary details to perform your service.

Notifying you if you have won a contest (such as the Calgary Home and Garden Show giveaway).

Sending occasional promotional offers (only if you have opted-in).

Sharing of Information We do not sell, rent, or trade your personal information to third parties. We only share your information with:

Our Independent Cleaners: So they know where to go and what to clean.

Service Providers: Secure platforms that handle our email marketing (e.g., Mailchimp) and payment processing (e.g., Stripe).

Legal Requirements: Only if required by law or to protect the safety and rights of Maid Hero.

Data Retention and Security We take reasonable technical and organizational measures to protect your data against loss, theft, or unauthorized access. We retain your information only as long as necessary to provide our services or as required by Alberta provincial law.
Cookies and Tracking Our website may use "cookies" to enhance your browsing experience and analyze site traffic. You can choose to disable cookies in your browser settings, though some features of our booking site may not function properly as a result.
Your Rights & Choices Under Alberta’s PIPA, you have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate information.

Unsubscribe from marketing communications at any time via the link in our emails.

Dwight Jones Owner, Maid Hero

Email: dwight@themaidhero.com

Calgary, AB